WOOD FINISH AWARENESS STATEMENT

Thank you for choosing JCW Cabinetry and selecting a painted finish or painted finish with glaze product.  This is a classic look for cabinetry and we know you will be very happy with the products you have selected.  As an educated consumer you need to know the characteristics of the wood used and the characteristics of the painted cabinets you are purchasing.

This finish is applied in the same manner and with the same quality standards as our other finishes.  It is important for you to understand that the product you are going to receive has unique characteristics that differ from other finishes but are not considered quality defects.

There are three general characteristics of painted finishes that differ from other finishes:

  1. The cabinetry you have selected is made from high quality hardwoods and hardwood veneers.  These hardwoods, as natural products, have some seasonal movement created by changes in climatic conditions.  This is normal in quality wood products.  This movement can cause small, hairline cracks.  These hairline cracks are normal and are not considered quality defects.
  2. With use of the select hardwoods and veneers, some of the grain pattern and wood characteristics (mineral streaks, pitch pockets, checks, and pin knots) as well as seams and joints will remain visible through the painted finish.  These are normal and are not considered quality defects.
  3. As the cabinets age there may be a slight mellowing of the color.  This is affected by exposure to natural and artificial light.  This is a characteristic of painted furniture and cabinetry.  This mellowing of the color is normal and not considered a quality defect.

Understanding the differences in painted finishes is important.  Cracks, visible wood grain, wood characteristics, and color changes are normal and not considered warranty defects or basis for replacement or credit. JCW Cabinetry will not replace product for these reasons.

 

WARRANTY

JCW Cabinetry endeavors to provide cabinet products that represent our pride and will provide satisfaction for our customers. JCW cabinets are warranted to the original purchaser to be free of defects in materials and workmanship under normal residential usage for a period of two (2) years from the date of purchase. This warranty is non-transferable.
During this warranty period, JCW will repair or replace, at our option, any cabinet or its component which proves to be defective in material and/or workmanship under normal installations, use and service. This warranty is limited to the replacement of defective parts and does not include service, labor or transportation charges related to the removal or installation of defective parts. In addition, this warranty does not include labor or damage related to improper installations, storage, misuse or neglect.
This warranty shall not apply to JCW cabinetry or parts that have been subjected to alteration, modification, accident, damage in transit, abnormal use, extreme temperature, moisture levels, or abrasive cleaning chemicals.
This warranty does not apply to any products used or installed in conjunction with JCW cabinets such as plumbing fixtures, countertops or appliances. Use of JCW cabinetry or parts contrary to instructions furnished by JCW will void this warranty.
To obtain service under this warranty, please contact the business from whom you purchased the product.  A copy of the original purchaser’s dated receipt must be submitted with all claims to preserve the rights under this warranty.  This warranty is non-transferable.  JCW reserves the right to inspect the claimed defective cabinets, to require that the replacement be invoiced upon shipment, and a credit issued upon the return and inspection of the defective product.
Special considerations:

  1. Doors that are warped 1/4" or less must be allowed to hang through (2) seasons (Spring, Summer) before replacement will be made. Typically, the door will return to its normal flat position after conditioning to its environment. Prior to requesting a replacement, please be sure that the problem is not an installation deficiency.
  2. Finish deviations must be inspected by an authorized JCW representative. Determination will be made following the inspection whether the defective product can be repaired in the field or if the product must be returned to the factory for refinishing or replacement. No field repair may be made without approval from JCW Cabinetry.
  3. Stain variation: Since no two trees are the same, wood is a unique material with the natural variations in grain, texture and color. These variations may also cause considerable differences between old samples and new cabinets. Please note: Newly produced cabinets will never be the same color as aged samples or cabinets and JCW does not guarantee color match on replacement products.
  4. This warranty does not apply to any Thermofoil products installed, without the use of properly-installed heat shields, adjacent to appliances or fixtures, such as lighting, that generate high temperatures.
  5. Repairs(s) or replacement(s) are contingent upon the current styles and construction options within the JCW products at the time of the claim. If a warranty claim is filed after JCW product becomes obsolete or discontinued, JCW will replace the affected component with a new component of the same or similar style based on availability.
  6. Due to material variances and manufacturing processes, there is a 1/8" tolerance on the width of all cabinets.  JCW is not responsible for any measurements taken by the Dealer and it is the Dealer’s responsibility to compensate for these tolerances.
  7. All painted finish orders must have a completed Paint Finish Awareness form.
  8. Doors will expand and contract anywhere between 1/8" to 1/4" with the seasons.  It’s quite common to see exposed wood on the panel where the panel and stile meet.  Prior to requesting replacement please ensure that the humidity in the area is a minimum of 40% for 14 days.

KitchenCraft and Omega warrant to the original consumer purchaser, therefore these are third party warranties.

Third Party Warranties
Drawer slides and hinges come with a Lifetime Guarantee and will be replaced, free of charge, on a supply only basis, if the product becomes defective.


No dealer or agent of JCW has any authority to change or enlarge the above warranty or JCW Cabinetry responsibility.  Any amendment to this agreement must be approved by JCW Cabinetry.

THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY SET FORTH THE ONLY EXPRESS WARRANTIES EXTENDED BY JCW FOR THE CABINETS.  IN LIEU OF ALL OTHER WARRANTIES THE PROVISIONS OF THE WARRANTY SHALL CONSTITUTE THE ENTIRE LIABILITY OF JCW AND THE PROPERTY OWNER’S EXCLUSIVE REMEDY FOR BREACH OF THE WARRANTY. JCW SHALL NOT BE LIABLE TO THE PROPERTY OWNER FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF AN EXPRESS OR IMPLIED WARRANTY ON THE CABINETS.




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